NHTSA Complaint #11097961 — 2013 DODGE DURANGO

IN THE AWD VERSION OF THE DURANGO THE SUV WILL SHIFT INTO AWD LOW WHILE THE CAR IS IN MOTION WITHOUT THE CONTROL KNOB BEING TURNED. THE CAR WILL FLASH THE LOW LIGHT AND THEN SHIFT INTO AWD LOW. THE CAR WILL NOT COME OUT OF AWD LOW AT ALL. THIS ISSUE RANDOMLY OCCURS. WE HAVE TAKEN THE CAR TO THE DEALERSHIP THREE TIMES TO HAVE THEM LOOK AT THIS ISSUE. THEY HAVE REPLACED THE TRANSFER CASE AND THE SENSOR AND THE ISSUE STILL IS OCCURRING WITH THE CAR. THE ISSUE WILL OCCUR WITH THE CAR IN MOTION OR IN PARK AND IS AT RANDOM TIMES. THE CAR WILL NOT COME OUT OF AWD LOW WHEN FOLLOWING THE MANUFACTURE DIRECTIONS, IT WILL COME OUT OF LOW AT RANDOM TIMES OR NOT AT ALL.