NHTSA Complaint #11097756 — 2011 NISSAN SENTRA

THERE IS TRANSMISSION ISSUE WITH THIS VEHICLE WHEN DRIVEN IN EXCESS OF 2 HOURS. IT APPEARS TO OVERHEAT AND WILL NOT DRIVE IN EXCESS OF 60 MPH UNTIL IT COOLS DOWN. THIS IS A KNOWN ISSUE AND I DID OPEN A CASE WITH NISSAN WHO REFUSES TO COVER THE REPAIR. NISSAN CASE # 31337703. NISSAN DOUBLED THE POWERTRAIN WARRANTY ON MODELS 2003 - 2010 AS A RESULT OF THIS ISSUE BUT IS REFUSING THE STAND BEHIND THIS ONE WHICH WAS PRESUMABLY MADE IN 2010. PROBLEM FIRST NOTICED A YEAR AGO AND 2 MECHANICS COULD NOT DUPLICATE THE ISSUE AS IT HAS TO BE DRIVEN A LONG TIME TO HEAT UP. IT IS ONLY ON LONG TRIPS THAT THIS HAPPENS. NISSAN REQUESTED WE TAKE IT TO A DEALER FOR DIAGNOSIS AND AFTER 6 HOURS (AND $150 CHARGE) THEY SAID IT HAD THE INCORRECT TRANSMISSION FLUID. I AM THE ORIGINAL OWNER OF THE VEHICLE AND NEVER CHANGED OR AUTHORIZED ANYONE TO CHANGE IT SO THAT IS A FALSE STATEMENT. I WAS CHASTISED FOR NOT VISITING A DEALER IN 5 YEARS... MY RESPONSE WAS IF IT IS NOT BROKE WHY FIX IT? THIS VEHICLE IS NOW USED FOR PRIMARILY LONG ROAD TRIPS TO SCHOOL AND IT IS FRUSTRATING THAT NISSAN KNOWS THERE ARE THOUSANDS OF REPORTED ISSUES WITH THE CVT TRANSMISSION BUT WILL NOT ACCEPT RESPONSIBILITY FOR THIS ONE. I HAVE REACHED OUT TO NISSAN AND ESCALATED MY APPEAL AS HIGH AS THE EXECUTIVE SPECIALIST WHO WOULD NOT CONSIDER STANDING BEHIND THEIR PRODUCT. SENT A FEW E-MAILS TO MANAGEMENT (CUSTOMER EXPERIENCE) WHICH HAVE GONE IGNORED. WILL BE DISPUTING THE CREDIT CARD CHARGE FOR 'DIAGNOSIS' AS THAT WAS A 6 HOUR WAIT FOR THEM TO DO NOTHING MORE THEN LOOK AT THE FLUID AND ACCUSE US OF CHANGING IT TO AN UNSUPPORTED FLUID. GIVEN THE KNOWN DESIGN AND RELIABILITY ISSUES WITH THIS PART I SIMPLY REQUEST NISSAN TO COVER THE COST OF REPLACEMENT TO WHICH THEY REFUSE, CAUSING A SEVERE SAFETY ISSUE WHEN THIS CAR IS DRIVEN. IN CITY DRIVING IT WORKS WITHOUT ANY ISSUES.