NHTSA Complaint #11097683 — 2012 VOLKSWAGEN JETTA

WHILE DRIVING VEHICLE IN PARKING LOT, CAR SOUNDED STRANGE. AS CAR MOVING THROUGH PARKING LOT CAR COMPLETELY STALLED. TURNED HAZARDS ON. TURNED CAR OFF AND ATTEMPTED TO RESTART CAR. CAR WOULD NOT RESTART AND WINDOWS WOULD NOT FUNCTION. AFTER A FEW MINUTES A NICE GENTLEMAN OFFERED TO PUSH CAR TO SAFE LOCATION. PUT CAR IN NEUTRAL AND STEERED AS NICE GENTLEMAN PUSHED CAR. CAR LOST ALL POWER STEERING AT THIS TIME. CONTACTED NEAREST VW DEALERSHIP, VW VALENCIA. VW VALENCIA STATED SHOP AND DEALERSHIP WOULD BE SHUTTING DOWN AND COULD NOT HELP ME, DIRECTED ME TO NEAREST VW 14 MILES AWAY. PREGNANT AND WITH A 2 YEAR OLD IN THE CAR DECIDED IT WOULD NOT BE SAFE TO VENTURE OUT OF MY TOWN. CALLED AAA. AAA TOWED ME TO GERMAN HI TECH INC. GERMAN HI TECH INC DETERMINED FUEL PUMP WAS TO BLAME. RESEARCHED VW FUEL PUMP RECALLS. FOUND RECALLS ON PASSAT AND CC MODELS. CONTACTED VW TO DETERMINE IF RECALL IS EXTENDED TO JETTA TDI. VW EMPLOYEE TOLD ME NOT AT THIS TIME. DETERMINED BEST COURSE OF ACTION TO HAVE WORK COMPLETED IN TOWN IF NO GUARANTEE OF RECALL. DID FILE A COMPLAINT WITH VW.