NHTSA Complaint #11097676 — 2018 NISSAN MURANO

I CONTACTED PELTIER NISSAN LAST WEEK TO SCHEDULE REPAIR OF THE AUDIBLE ALERT FOR DRIVERS SIDE SEAT BELT. I AM GETTING NO AUDIBLE ALARM WHEN DRIVING DOWN THE ROAD WITHOUT MY SEATBELT HOOKED. I BROUGHT THE CAR IN TODAY, MAY 23, 2018 AND THEY HAD THE CAR FOR OVER 4 HOURS. WHEN THEY CALLED, THE SERVICE PERSONNEL TOLD ME THAT THEY CHECKED OTHER 2018 CARS ON THE LOT AND NONE OF THEM HAD AN AUDIBLE SEATBELT ALERT EITHER, SO THE VEHICLE IS FINE. STATING IT'S NOT SUPPOSED TO 'DING' IF YOU DON'T HOOK YOUR SEATBELT, THAT IT'S ONLY SUPPOSED TO GIVE YOU A VISUAL ALERT. THEY WROTE THIS ON THE REPORT AND WROTE 'NORMAL OPERATION', ' NO ACTION'. WHEN I GOT HOME MY HUSBAND CALLED THE NHTSA TO ASK ABOUT FEDERAL LAW REGARDING THIS, HOWEVER, THE PERSON DIDN'T KNOW THE LAW AND REFERRED US TO CALL NISSAN! (THAT'S SCARY). SO MY HUSBAND CALLED NISSAN MAIN OFFICE, AND THE LADY LOOKED UP THE SPECS AND TOLD US THAT "YES, THE VEHICLE IS SUPPOSED TO HAVE AN AUDIBLE ALERT". WE THEN LOOKED IT UP IN OUR MANUAL, AND THE MANUAL STATES THERE IS AN AUDIBLE AND VISUAL ALERT FOR THE DRIVER AND PASSENGER SIDE WHEN SEATBELT IS NOT HOOKED. THIS IS DISTURBING THAT YOUR AGENT DIDN'T KNOW THE LAW, AND THAT NISSAN HAS EVEN MORE CARS ON THE LOT WITH NO AUDIBLE WARNING. MY CAR DINGS WHEN THE LIGHTS ARE LEFT ON, DOOR IS OPEN, OR KEYS ARE LEFT, BUT THEY THINK IT'S OK THAT IT DOESN'T ALERT ME WHEN I'M ZOOMING DOWN THE HIGHWAY WITH NO SEATBELT ON? I BELIEVE AN INVESTIGATION NEEDS TO BE DONE, AS THIS IS A HUGE SAFETY ISSUE AND LIABILITY ON THEIR PART.