NHTSA Complaint #11096567 — 2013 FORD FUSION

THERE IS AN OPEN RECALL ON THE CAR'S COOLING SYSTEM THAT CAN CAUSE THE CAR TO OVER HEAT AND CATCH FIRE, THIS IS WHAT HAPPENED. MY DAUGHTER WAS AT A FRIENDS HOUSE MOST OF THE NIGHT. SHE GOT INTO THE CAR TO COME HOME. SHE GOT THREE TO FOUR MILES OR SO OUT OF TOWN WHEN IT STARTED TO OVER HEAT. BEING THAT SHE JUST LEFT SHE PULLED OVER AND TURNED AROUND TO GO BACK. WITH IN SECONDS OF TURNING AROUND THE CAR'S WARNING LIGHT CAME ON AND SHE PULLED TO THE SIDE OF THE ROAD. BEING OUT IN THE COUNTRY ALONE SHE CALLED 911. 911 DISPATCH SENT A OFFICER AND A TOW TRUCK TO ASSIST HER. BEFORE THE OFFICER AND THE TOW TRUCK ARRIVED HER FRIEND SHOWED UP. SHE CALLED 911 AND TOLD THEM THAT HELP HAD ARRIVED. THEY GOT INTO THE TRUCK TO GO GET WATER AND LET THE CAR COOL DOWN WHEN OUT OF NOW WHERE THERE WAS AN EXPLOSION AND THE CAR WAS FULLY ENGULFED IN FLAMES. THIS WAS JUST A FEW MIN AFTER SHE HAD GOTTEN OUT OF THE CAR TO GET INTO HER FRIENDS TRUCK. BY THIS TIME A PASSER BY STOPPED AND SAW THE CAR ON FIRE AND CALLED 911 AGAIN FOR HELP. THE CAR IS A TOTAL LOSS. THANKFULLY MY DAUGHTER WAS NOT HURT , HOWEVER HAD HELP NOT ARRIVED WHEN IT DID SHE WOULD HAVE BEEN KILLED. I CALLED THE FORD CUSTOMER SERVICE NUMBER THE NEXT DAY TO FILE A COMPLAINT. THEY WHERE VERY RUDE AND DIDN'T OFFER MUCH HELP. HE EVEN ASKED ME WHAT I THOUGHT THEY SHOULD DO ABOUT IT. I TOLD THEM SINCE THIS WAS AN OPEN RECALL THEY SHOULD BE HELD LIABLE FOR THE CAR. I WAS TOLD THEY WOULD HAVE TO GET BACK WITH ME. AS OF YET I HAVE NOT RECEIVED A CALL OR LETTER FROM THEM. THIS IS A VERY SERIOUS PROBLEM AND ANY ONE WITH THIS TYPE OF CAR SHOULD STOP DRIVING IT.