NHTSA Complaint #11093766 — 2011 DODGE DURANGO

ON 4/16/18 I BROUGHT MY VEHICLE TO PHILLIPS CJDR TO TAKE CARE OF A MANUFACTURER RECALL. THE RECALL IS FOR THE ALTERNATOR DIODE THERMAL FATIGUE (T36/NHTSA 17V-435.) WHEN I PICKED UP MY VEHICLE I WAS INFORMED THAT NO SAFETY INSPECTION WAS PERFORMED ON MY VEHICLE PRIOR TO IT BEING RELEASED BACK TO ME. I DROVE THE VEHICLE HOME AND IT DIDN'T SEEM AS IF IT WAS DRIVING RIGHT, BUT WE THOUGHT THAT MAYBE IT JUST NEEDED TO BE DRIVEN. THE NEXT TIME WE DROVE THE VEHICLE WAS 4/25/18, I WAS ABLE TO DRIVE IT TO DROP MY CHILDREN OFF AT SCHOOL WHICH IS ONLY 7 MILES AWAY FROM MY HOME. WHEN I WENT TO START MY VEHICLE, IT WOULD NOT START. IT APPEARED TO BE THAT THE VEHICLE WAS GETTING NO POWER. AFTER 3 ATTEMPTS TO START THE VEHICLE IT STARTED WE WERE ABLE TO DRIVE THE VEHICLE BACK HOME. AT THIS POINT THE VEHICLE HAD NO ELECTRICAL FUNCTIONS AND WOULD NOT START. 5/5/18 MY MECHANIC INSPECTED THE VEHICLE AND ASKED WHAT HAD BEEN GOING ON. I INFORMED HIM THE VEHICLE WAS JUST AT THE DODGE DEALERSHIP FOR AN ALTERNATOR RECALL. WHEN HE SAW MELTED WIRING AND ELECTRICAL COMPONENTS HE TOLD ME TO GET MY VEHICLE BACK TO DODGE. 5/11/18 I CONTACTED PHILLIPS DODGE AND MADE THEM AWARE OF THE PROBLEM AT HAND. THE SERVICE DEPARTMENT MANAGER GARY INFORMED ME TO GET THE VEHICLE BACK THERE ASAP. 5/14/2018 I WAS INFORMED THAT THE ISSUE WAS THE TIPM AND PROVIDED ME WITH A QUOTE TO REPLACE THE PART. I ASKED HIM WHAT WENT WRONG WITH IT AND HE NOTIFIED ME THAT THEY COULD NOT CONCLUSIVELY DETERMINE WHAT WOULD HAVE CAUSED A FIRE IN THE TIPM. BUT THEY COULD COME TO THE CONCLUSION THAT IT WAS A REPAIR I WAS RESPONSIBLE FOR AND NOT LINKED TO THE FACT THAT MY VEHICLE WAS IN THEIR SERVICE DEPARTMENT FOR A RECALL ON A PART DIRECTLY RELATED TO THE SAME PROBLEM I AM EXPERIENCING.