NHTSA Complaint #11093250 — 2005 PORSCHE CAYENNE

TL* THE CONTACT OWNS A 2005 PORSCHE CAYENNE. THE CONTACT SMELLED A FUEL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE FUEL TANK FLANGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. ONE MONTH AND THREE WEEKS LATER, THE CONTACT RECEIVED A RECALL NOTIFICATION IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 17V576000 (FUEL SYSTEM, GASOLINE). THE RECALL WAS FOR THE SAME FAILURE THAT THE CONTACT HAD GOTTEN REPAIRED PRIOR TO RECEIVING THE RECALL NOTICE. THE MANUFACTURER WAS INFORMED THAT THE FAILURE HAD BEEN REPAIRED PRIOR TO HAVING ANY KNOWLEDGE OF THE RECALL. THE MANUFACTURER STATED THAT THEY USUALLY USE A THIRD PARTY FOR REIMBURSEMENT; HOWEVER, THAT WAS NOT THE CASE FOR THIS RECALL SO REIMBURSEMENT WAS NOT POSSIBLE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 59,626. *TT UPDATED 9/20/18*JB