NHTSA Complaint #11092320 — 2016 FORD EXPLORER
SEATS issue reported to NHTSA
Complaint Details
| ODI Number | 11092320 |
| Vehicle | 2016 FORD EXPLORER |
| Component | SEATS |
| Date of Incident | |
| Date Filed | |
| Mileage | 36,500 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
I HAVE OWNED MY VEHICLE FOR TWO WEEKS AND ALREADY I HAVE NOTICED A HUGE SAFETY ISSUE WITH THE VEHICLE. THE AUTOMATIC THIRD ROW SEATS THAT USE THE BUTTONS LOCATED ON THE LEFT WALL ARE COMPLETELY UNSAFE! ONCE ENGAGED THERE IS ABSOLUTELY NO WAY TO STOP IT FROM MOVING. I ACCIDENTALLY HIT THE WRONG BUTTON, I WANTED TO FOLD THE LEFT SEAT BUT HIT THE RIGHT SEAT, AND I HAD NO WAY TO STOP IT FROM CRUSHING ALL OF MY BELONGING BEFORE IT STOPPED AND FOLDED BACK TO THE POSITION IT WAS PREVIOUSLY IN. THERE IS NO WAY TO DISABLE THESE BUTTONS. I HAVE A YOUNG CHILD AND I AM SCARED OF WHAT MAY HAPPEN IF SHE WERE TO HIT ONE OF THESE BUTTONS AND I CANNOT STOP THE SEAT FROM CLOSING ON HER. THIS FEATURE NEEDS A SHUT OFF SWITCH AND BUTTONS THAT ARE NOT EASILY ACCESSED FOR LITTLE FINGERS TO PUSH. I AM ALREADY IN THE PROCESS OF LOOKING FOR A NEW VEHICLE BECAUSE OF THIS EXTREMELY DANGEROUS FEATURE.
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