NHTSA Complaint #11092242 — 2015 FORD ESCAPE

WE HAD A FLAT TIRE AND ATTEMPTED TO CHANGE IT TO THE SPARE BUT THE LUG WRENCH THAT CAME WITH THE VEHICLE WOULD NOT FIT. SO WE CALLED AAA. WHEN THEY ARRIVED THEY COULD NOT FIND A TOOL TO TAKE OFF THE NUTS SO WE COULD NOT PUT ON THE SPARE. HE WAS GOING TO SEND FOR A TOW TRUCK TO GET IT TO A SHOP TO CUT THEM OFF. I DID NOT HAVE THE TIME TO WAIT SO I CAME BACK LATER AND WAS ABLE TO POUND ON A 3/4 SOCKET AND GET THE NUTS OFF. THE AAA A PERSON SAID THAT THIS IS A COMMON PROBLEM WITH THE FORD NUTS. THE DISCOUNT TIRE PEOPLE SAID THAT THEY WERE AWARE OF THIS ISSUE ALSO. I MENTIONED IT TO A FRIEND AND THEY HAD THE SAME ISSUE AND HAD TO SPEND OVER 120 TO GET THEIR LUG NUTS REPLACED AT A FORD DEALER WHO KNOWS ABOUT THE PROBLEM ALSO. TO RAP THIS UP I WAS STRANDED WITH OUT BEING ABLE TO PUT ON THE SPARE EVEN WITH AAA HELP AND HAD TO RENT A CAR TO MAKE IT TO MY DESTINATION ON TIME. MANY PEOPLE ARE AWARE OF THE ISSUE. IF I WOULD HAVE BEEN IN A REMOTE LOCATION IT COULD HAVE BEEN LIFE THREATENING. WHEN THIS HAPPENED I WAS ABLE TO GET TO A SAFE PLACE AND PARK IN A PARKING LOT. I DO NOT HAVE PICTURES BUT CAN PROVIDE IF NEEDED.