NHTSA Complaint #11091740 — 2012 FORD FUSION VEHICLE SPEED CONTROL

Complaint Details

ODI Number	11091740
Vehicle	2012 FORD FUSION
Component	VEHICLE SPEED CONTROL
Date of Incident	April 28, 2018
Date Filed	May 4, 2018
Mileage	122,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

DRIVING MY FAMILY HOME, MY DASHBOARD DISPLAYED A MESSAGE TO "SERVICE POWER STEERING SOON" STEERING WASN'T AN IMMEDIATE PROBLEM...HOWEVER, A FEW HOURS LATER, I ATTEMPTED TO DRIVE THE VEHICLE TO A MECHANIC AND WHEN I TURNED THE WHEEL THE STEERING WAS VERY HARD TO DO, VERY STIFF. THERE WAS ALSO A MESSAGE THAT CAME ON THE DASHBOARD THAT SAID TO "SERVICE POWER STEERING NOW". I CONTACTED A MECHANIC & THEY INFORMED THAT I COULD POSSIBLY RESET THE POWER STEERING, BY JUST TURNING THE CAR ON AND OFF A FEW TIMES. HOWEVER, THIS METHOD DID NOT WORK. COMPUTER IS HAVING TROUBLE UPLOADING THE VIDEO

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