NHTSA Complaint #11091718 — 2017 JAYCO TRAVEL TRAILER JAY FEATHER

AN APPOINTMENT WAS MADE FOR MAY 4, 2018 WITH THE DEALERSHIP TO REPACK LIGHTING PER CAMPAIGN 17V-290. THE DEALER IS ALBANY RV, 48 RENSSELAER AVE., LATHAM, NY 12110. ON MAY 2, AFTER TRYING TO CONFIRM THE APPOINTMENT, I WAS ADVISED THAT I DIDN'T HAVE AN APPOINTMENT BECAUSE IT WAS MADE BY A TERMINATED EMPLOYEE. THIS RESERVATION WAS MADE ABOUT 5 MONTHS AGO. THE BOTTOM LINE, MY TIME IS LIMITED, I HAVE TO SCHEDULE TIME OFF FAR IN ADVANCE. BELIEVING THAT ALBANY RV WAS A REPUTABLE COMPANY I LEARNED IT HAS A BLATANT DISREGARD FOR CUSTOMER SAFETY OR THEIR CUSTOMERS WELL BEING. I DID CALL THE JAYCO HEADQUARTERS WHO TRIED TO INTERVENE BUT HAD NO SUCCESS. APPARENTLY THEY'VE RECEIVED MANY COMPLAINTS. MY CONTACT AT ALBANY WAS [XXX], HER SUPERVISOR WAS [XXX] WHO NEVER RESPONDED TO DIRECT REQUESTS THAT HE SPEAK WITH ME. PLEASE SEE THE ATTACHED PDF. MY NAME IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR