NHTSA Complaint #11012678 — 2017 JAYCO TRAVEL TRAILER JAY FEATHER

I PURCHASED A 2017 JAYCO 23BHM JAY FEATHER TT BACK IN JAN 2017. OVERALL I'M SATISFIED WITH THE QUALITY AND THE DESIGN OF THIS UNIT. I DO HAVE ONE SAFETY CONCERN OVER THE DECISION BE IT AT THE FACTORY PRODUCTION LEVEL OR BACK AT THE BEGINNING OF THE DESIGN STAGE. MY 2 ENTRY DOOR UNIT HAS A 3 STEP STAIR SET AT THE FRONT BUT ONLY A 2 STEP STAIR AT THE REAR DOOR. I WAS NOT TOLD THIS NOR DID I NOTICE IT UNTIL AFTER I PURCHASED THE TRAILER. THIS IS VERY UNSAFE FOR THOSE WHO ENTER MY UNIT FROM THE FRONT AND FOR WHAT EVER REASON EXIT OUT THE REAR DOOR NOT KNOWING THE DIFFERENCE IN THE NUMBER OF STEPS UNTIL THEY ARE TAKING THEIR LAST STEP. I'VE HAD A FEW FELLOW CAMPERS ALREADY ASK ME WHY JAYCO WOULD DO SUCH A THING ON THEIR TRAVEL TRAILERS. I CAN'T GIVE THEM A GOOD ANSWER OTHER THAN A SUPPOSED COST SAVINGS. I SEE THIS AS COST OVER SAFETY. ONLY THIS DECISION CAN END UP BEING VERY COSTLY THROUGH AN UNEXPECTED FALL AND POSSIBLE INJURY NOT TO MENTION THE LEGAL END OF THINGS. I'VE NOTICED THAT THE 2018 MODEL OF THIS UNIT HAS CORRECTED THIS SAFETY PROBLEM. I ASKED JAYCO WHAT THEY RECOMMEND I DO SHORT OF WARNING EVERYONE TO NOT USE THE BACK DOOR OF MY TRAILER? NO RESPONSE OTHER THAN AN EMAIL TO MY CONCERN TELLING ME THIS IS THE WAY THESE UNIT ARE AND DESIGNS CHANGE FROM TIME TO TIME. I STILL VIEW THIS AS A VERY UNSAFE PRODUCTION CHOICE AND AN ACCIDENT READY TO HAPPEN NOT ONLY FOR ME BUT FOR ALL WHO HAVE THIS TYPE OF FRONT AND REAR STEP MIS-MATCH. PLEASE ADVISE. THANK YOU.