NHTSA Complaint #11091700 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, A GRINDING NOISE WAS HEARD COMING FROM THE STEERING WHEEL. THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHEN ATTEMPTING TO CHANGE LANES. THE VEHICLE WAS TAKEN TO THE DEALER (FAIRWAY FORD OF EVANS, 4333 WASHINGTON RD, EVANS, GA 30809, (706) 854-9200) WHERE IT WAS DIAGNOSED THAT THE INTERNAL FAULT ELECTRIC RACK AND PINION ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 56,442.