NHTSA Complaint #11091351 — 2011 DODGE RAM 1500

TL* THE CONTACT OWNS A 2011 RAM 1500. UPON STARTING THE VEHICLE, A FUEL ODOR WAS DETECTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A FRACTURED EXHAUST MANIFOLD. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE EXHAUST MANIFOLD BOLT NEEDED TO BE INSTALLED. THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE STARTED TO MISFIRE. THE CONTACT STATED THAT SEVERAL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CROSSROADS NISSAN-WAKE FOREST (11120 CAPITAL BLVD, WAKE FOREST, NC 27587) WHERE IT WAS DIAGNOSED THAT THE CAM SHAFT NEEDED REPLACEMENT. THE VEHICLE WAS AWAITING REPLACEMENT OF THE MANIFOLD BOLT AND CAM SHAFT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN) AND 18V160000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE RECALL REPAIRS WERE EXCEEDING A REASONABLE AMOUNT OF TIME. THE CONTACT CALLED TWO DEALERS: (CROSSROADS NISSAN, 11120 CAPITAL BLVD, WAKE FOREST, NC 27587) AND (WESTGATE DODGE, 6421 OLD WESTGATE RD, RALEIGH, N 27617) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND CONFIRMED THAT THE VIN WAS INCLUDED IN THE TWO NHTSA RECALLS, BUT PARTS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. PARTS DISTRIBUTION DISCONNECT.