NHTSA Complaint #11091219 — 2012 VOLKSWAGEN CC

ON 4/16/18 I WAS ON MY WAY TO LUNCH, I PULLED UP TO AN INTERSECTION WHERE THE LIGHTS WERE FLASHING. WHEN IT WAS MY TURN TO GO, I PUSHED ON THE GAS PEDAL AND MY CAR DIED THAT'S WHEN I NOTICED MY CAR WAS STALLED. LUCKILY, TWO GENTLEMEN STOPPED AND PUSHED OUT OF THE WAY WHILE I WAS GETTING AHOLD OF MY HUSBAND. WHEN MY HUSBAND ARRIVED WE WERE ABLE TO GET THE CAR SAFELY OFF OF THE ROAD AND TO HIS OFFICE (WHICH IS ABOUT A 1/2 MILE FROM WHERE I WAS). HOWEVER, WHEN HE WENT TO LEAVE LATER THAT AFTERNOON MY CAR WOULDN'T NOT START BUT STILL HAD POWER TO EVERYTHING (RADIO, WINDOWS, DOOR LOCKS, SEATS, ETC.). WE HAD TO HAVE THE CAR TOWED TO A MECHANIC WHERE IT WAS DETERMINED THAT THE CAR SUFFERED "CATASTROPHIC ENGINE FAILURE" AT NO FAULT OF MY OWN. IT WAS DETERMINED THAT THE ENGINE DID NOT FAIL DUE TO NEGLECT. SOMETHING INSIDE THE ENGINE BROKE - WE BELIEVE IT WAS THE TIMING CHAIN TENSIONER. MY MECHANIC HAS QUOTED ME ON 4/27/18 WITH A QUOTE OF ALMOST $10,000 TO REPLACE MY ENGINE. THIS QUOTE IS FOR A USED ENGINE WITH 70,000 MILES AND WHO'S TO SAY THAT IT WON'T HAPPEN AGAIN. MY CURRENT ENGINE HAS ROUGHLY 86,000 MILES ON IT. I HAVE CONTACTED VW AND THEY SAID THERE IS NOTHING THEY CAN DO FOR AS IT'S OUTSIDE THE WARRANTY OF THE DRIVETRAIN. AFTER DOING SOME RESEARCH IT SEEMS THAT VW KNOWS ABOUT THIS SITUATION AND IS STILL NOT WILLING TO HELP.