NHTSA Complaint #11091096 — 2017 CHRYSLER PACIFICA

SEVERAL TIMES WHILE DRIVING, THE CAR HAS LOST ALL ELECTRICAL POWER. CAR WAS PURCHASED NEW IN MAY 2016. 1) WHEN DRIVING AT APPROX 50MPH, THE VEHICLE LOST ALL INTERNAL POWER - RADIO, LIGHTS, GAUGES, ETC. BRAKING AND STEERING WERE UNAFFECTED. PULLED OVER AND SHUT OFF VEHICLE. AFTER 5 MINUTES, RESTARTED NORMALLY. IN RESPONSE TO THIS, THE DEALER REPLACED THE INSTRUMENT CLUSTER. THIS WAS THE FIRST INCIDENT, OCCURRING SUMMER 2017. 2) WHEN DRIVING IN A PARKING LOT, APPROX 10MPH, THE VEHICLE LOST ALL POWER AND CAME TO AN ABRUPT STOP. PASSENGERS WERE DISTURBED AND CONCERNED, BUT NOT INJURED. AFTER A FEW MINUTES, THE VEHICLE RESTARTED NORMALLY. 3) WHEN IDLING (STOPPED) IN A DRIVE-THRU LINE, THE CAR LOST ALL POWER. NO CONTROLS IN THE VEHICLE WORKED, NOR DID THE KEYFOB. CAR WOULD NOT RESTART. DRIVER OPENED AND RE-CLOSED THE VEHICLE DOOR, AT WHICH TIME THE VEHICLE RESTARTED WITH A QUICK SUCCESSION OF ERROR MESSAGES ON THE INSTRUMENT CLUSTER REGARDING THE LIFTGATE AND OTHER SYSTEMS. THIS IS THE MOST RECENT INCIDENT, OCCURRING 30-APRIL-2018. THIS IS A SAFETY CONCERN, MAKING US HESITANT AND SCARED TO DRIVE THE VEHICLE. PLEASE HELP.