NHTSA Complaint #11090978 — 2007 JEEP COMPASS

DEC 2015- MY CAR MECHANIC FOUND ROTTED OUT FRONT END SUB-FRAME/ CROSS MEMBER'. HE KNEW ABOUT A RECALL FOR THIS ISSUE SO I WAS ABLE TO GET IT FIXED. ( IMPT PLS NOTE: CHRYSLER HAD NEVER REACHED OUT TO LET ME KNOW ABOUT THIS- EVEN THOUGH WHEN I LOOK UP THE RECALL FOR CORROSION IT'S CLEARLY LISTED ). NOR DID CHRYSLER TELL ME THE REAR CROSS MEMBER WAS ALSO ON RECALL AND WOULD LIKELY BE NEEDED AND SHOULD GET IT DONE BEFORE THE SEPT 2017 END OF WARRANTY. FORWARD TO APRIL 2018 - I DISCOVER REAR CROSS MEMBER SUB FRAME IS BADLY RUSTED OUT. CALLED CHRYSLER CUSTOMER SX THEY TELL ME THAT IT'S RECALL WARRANTY RAN OUT SEPT 2017- SO THEY WILL NOT COVER THE REPAIR THIS TIME. I FEEL CHRYSLER IS RESPONSIBLE FOR THIS REPAIR AS THEY DID NOT TELL ME ABOUT REAR END PROBLEM WHEN I COULD HAVE HAD IT FIXED BEFORE THE UNBEKNOWNST TO ME END OF THE EXTENDED WARRANTY IN SEPT 2017! I SEEK YOUR HELP TO REVIEW MY COMPLAINT AND REQUEST TO OFFER LEGAL REASONS THAT WILL CHRYSLER HONOR THE RECALL WARRANTY. WHICH WAS VALID FOR SALT BELT STATES- LIKE MA WHERE I LIVE. I BELIEVE THE REFERENCE # IS 23-012-14.