NHTSA Complaint #11090445 — 2017 TOYOTA 4RUNNER

TOOK MY VEHICLE IN FOR A RECALL SOMETHING TO ADD SUPPORT TO MAYBE GRILL OF THE VEHICLE ON 21ST OF APRIL. SAT IN WAITING ROOM FOR 2 HOURS, SERVICE GUY, BRANDON(VERY NICE GUY AND THIS IS NOT HIS FAULT), CAME OUT AND TOLD ME THEY WOULD NEED TO PRICE ME A NEW GRILL, BECAUSE ONE I HAVE DON'T SUPPORT THE RECALL. I REFUSE TO PAY FOR SOMETHING THAT I SHOULD NOT HAVE TO, WHEN THERE IS A RECALL. WHEN YOU GET A RECALL IT'S TO FIX THE PROBLEM, THEREFORE IF MY CAR NEEDS A NEW GRILL TO SUPPORT WHAT THEY NEED TO DO, THEN DEALERSHIP SHOULD PAY FOR WHATEVER IT IS TO FIX THE RECALL. I PURCHASED THIS VEHICLE AS IS FROM THE DEALERSHIP.