NHTSA Complaint #11089910 — 2014 DODGE DURANGO

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING 70 MPH, A BURNING ODOR WAS DETECTED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, WHICH MEANT THAT THE BATTERY VOLTAGE WAS LOW. THE VEHICLE WAS TOWED TO THE DEALER (PEACOCK CHRYSLER JEEP DODGE RAM HILTON HEAD IN HARDEEVILLE, SC 29927) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP WAS FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 52,326. THE VIN WAS NOT AVAILABLE.