NHTSA Complaint #11089891 — 2008 FORD ESCAPE

RECEIVED DASH NOTIFICATION "POWER STEERING ASSIST FAULT" AND STEERING NOW OPERATING MANUALLY. REPROGRAMMED POWER STEERING COMPONENT 10/2014 AND ISSUE RESURFACED 4/2018. REPROGRAMMING OF POWER STEERING OCCURRED PRIOR TO ME HAVING POSSESSION OF VEHICLE AND VEHICLE IS EXPERIENCE FAULT ISSUES THAT ARE PART OF A 2014 SAFETY RECALL. FORD DEALER WAS NOT WILLING TO FIX THE ISSUE UNDER THE RECALL, BUT DID OFFER THE OPTION OF SPEAKING WITH A SALES PERSON TO BUY A NEW CAR...FORD DEALER ALSO ASKED CURRENT MILEAGE OF VEHICLE AND EXPLAINED THAT THERE WOULD MORE THAN LIKELY BE A COST TO REPAIR THE ISSUE. NOTE: I HAVE ONLY ADDED APPROXIMATELY 18000 MILES TO THE CAR SINCE THE RECALL HAD ORIGINALLY BEEN REPAIRED. THE ISSUE OCCURRED WHEN I STARTED THE VEHICLE: I HEARD A CHIME AND THE NOTIFICATION CAME UP. I THEN NOTICED THAT THE POWER STEERING WAS NO LONGER WORKING. AFTER SHUTTING DOWN THE CAR AND RESTARTING IN THE HOPES OF THE ISSUE CORRECTION, THE POWER STEERING DID NOT FUNCTION CORRECTLY.