NHTSA Complaint #11089839 — 2012 VOLKSWAGEN JETTA

THE KEY BECOMES DIFFICULT TO REMOVE OR STUCK IN THE STEERING COLUMN. THIS WAS IDENTIFIED ON MY 2012 VW JETTA IN 2015 AT 81K MILES AND RECOMMENDED TO BE REPLACED BY A VW DEALERSHIP. AT THE TIME, I WAS UNABLE AFFORD THE REPLACEMENT COST. THIS HAS HAPPEN THROUGHOUT MY TIME OWNING THE CAR (TYPICALLY IN THE WARMER MONTHS). I EXPERIENCE THE ISSUE WHERE THE KEY BECAME STUCK YESTERDAY. WHEN I GOT HOME YESTERDAY I RECEIVED A LETTER FROM VW STATING THAT THIS IS A KNOWN-ISSUE AND THAT THEY ARE EXTENDING THE WARRANTY COVERAGE TO 10 YEARS OR 100KM MILES TO COVER THIS ISSUE. MY CAR HAS 130K MILES ON IT NOW AND I JUST SPOKE WITH VW AND HIGHLIGHTED THAT A VW DEALERSHIP IDENTIFIED THE ISSUE IN SEPTEMBER 2015 (81K MILES) WHEN THE CAR WOULD HAVE BEEN COVERED UNDER THIS EXTENDED WARRANTY. THEY TOLD ME BECAUSE I CHOSE NOT TO PAY FOR THE REPAIR THEN, THERE WAS NOTHING THEY COULD DO NOW. THIS IS EXTREMELY FRUSTRATING. VW DID NOT JUST DECIDE THIS MONTH THAT THIS WAS AN ISSUE AND SHOULD PAY FOR THESE REPAIRS AS THE EXTENDED WARRANTY DOESN'T DO ENOUGH AS MANY CARS ARE PROBABLY WELL BEYOND IT.