NHTSA Complaint #11089589 — 2005 JAGUAR X-TYPE

HEADLIGHT ADJUSTERS BROKEN. THIS CAUSES THE HEADLIGHTS TO POINT DOWNWARD AT THE ROAD AND REDUCED VISIBILITY FOR NIGHT DRIVING. IT WAS NEARLY IMPOSSIBLE TO SEE THE LINES ON THE ROAD AND OPERATE THE VEHICLE. THE LOCAL JAGUAR DEALERSHIP ACKNOWLEDGES THAT THESE PLASTIC ADJUSTERS ARE PRONE TO BREAKING IF ADJUSTED AND REFUSED TO WORK ON THE LIGHTS OR PROVIDE A VIABLE SOLUTION. THEIR FIRST CLAIM WAS THAT THESE LIGHTS COULD NOT BE ADJUSTED AND SENT ME AWAY TWICE WITHOUT SERVICING THE VEHICLE. THEIR SOLUTION WAS TO TELL ME TO SEARCH THE INTERNET. UPON SEARCHING THE INTERNET IT WAS CLEAR THAT THIS WAS A PROBLEM WITH OTHER DRIVERS AS WELL. THE SAFETY CONCERN IS THAT THIS IS EXTREMELY BRITTLE PLASTIC THAT HOLDS/ADJUSTS THE LIGHTS AND IF BROKEN DO NOT ALLOW FOR SAFE DRIVING.