NHTSA Complaint #10584755 — 2005 JAGUAR X-TYPE

WE HAVE A 2003 JAGUAR X-TYPE 2.5 LITER WE HAD TOWED TO HENNESSEY, 3040 PIEDMONT RD. , ATLANTA, GEORGIA 30305, JAGUAR SERVICE. ITS ONLY 69122 IN MILEAGE. WE CHECK IN AT 13:34 AND CHECK OUT AT 16:47 AND WE PAID 129.64 FOR LABOR. INFORMATION ON INVOICE A. 129.64. INVOICE STATED: CUST SAYS TO PROGRAM CUST PROVIDED KEYS , QUOTED $130.00. CUSTOMER REQUESTED SUPPLIED KEYS TO BE PROGRAMMED. SCAN WITH ADD AND RAN KEY PROGRAMMING SESSION / FUNCTION . KEY CAN NOT BE PROGRAMMED AT THIS TIME DUE TO NETWORK COMMUNICATION FAILURE. COMMUNICATION WITH CLUSTER WILL HAVE TO BE RESTORED BEFORE KEYS CAN BE PROGRAMMED. THE X-TYPE PRODUCTION STOPPED IN 2009.WE BELIEVED JAGUAR DOES NOT HAVE THE SOFTWARE TO SERVICE THIS PARTICULAR SERVICE ISSUE WITH RE -PROGRAMMING KEYS SINCE PRODUCTIONS STOP IN 2009 AND NOW OWN'S BY A COMPANY IN INDIA. WE DID NOT RECEIVED A COPY OF THE TEST PERFORM , ONLY A INVOICE. JAGUAR STATED THEY DID NOT KNOW WHAT WAS WRONG SEVERAL OCCASIONS. THEY WANTED TO KEEP THE CARS FOR ANOTHER 3 HOURS AT 130.00 WITHOUT A GUARANTEE IF THERE SOFTWARE WAS UPDATED FOR THE X -TYPE MODEL ITS WOULD HAVE A PRINTOUT OF THE TEST, NOT GUESSING. NETWORK CANNOT COMMUNICATE BECAUSE THERE SCAN TOOL OR PROGRAMMED TOOL DOES NOT RECOGNIZE X- TYPE SOFTWARE. ANY IT PROGRAMMER KNOWS THEIR HAVE TO BE SOMETHING TO COMMUNICATE WITH . WE PAID JAGUAR FOR A OUTDATED SOFTWARE TEST . WE BELIEVED X-TYPE IS A SAFETY HAZARD ON OUR COUNTRY ROAD WITHOUT TECHNICAL SUPPORT. WE DID CALLED JAGUAR NORTH AMERICA. WE HAD THE CAR TOWED BACK HOME .SUPPOSEDLY JAGUAR IS THE ONLY ONE WITH THE TECHNOLOGY TO RESOLVE THESE TYPE OF ISSUE'S. PLEASE HELP! *TR ## VIN PASSED ## JAGUAR X-TYPE 2.5 2003 ##