NHTSA Complaint #11089074 — 2017 FORD ESCAPE

MY ADULT SON ON A VISIT FROM OUT OF STATE SUSPECTED MY BRAND NEW CAR WAS OUT OF ALIGNMENT BOTH FROM DRIVING THEN FROM SEEING IT FROM DRIVING BEHIND ME BUT WE HAVE SERIOUS ILLNESS AND IMPENDING DEATHS AND I COMPENSATED FOR THE HANDLING OF THE VEHICLE FOR 9 MONTHS UNTIL IT STARTED NEEDING AIR IN THE REAR PASSENGER TIRE MORE AND MORE FREQUENTLY. ASSUMING IT WAS A SLOW LEAK - I KEPT FILLING IT. I HAD JUST LOST A DAUGHTER AND MY MOTHER WAS ON A DEATHBED AND MY HUSBAND HAD A HEART ATTACK SO THE BEST I COULD DO WAS RUN UP AND DOWN THE STATE FROM HOSPITAL TO HOSPITAL FILLING THE TIRE. IN FEBRUARY JUST UNDER 12 MONTHS OLD THE DRIVER SIDE TIRE ALSO BEGAN TO REQUIRE AIR, AND THE PASSENGER SIDE GOT WORSE. HUBBY REQUIRED QUADRUPLE HEART SURGERY AND MY MOTHER ALSO PASSED. THESE EVENTS BROUGHT MY SON BACK TO THE STATE WHERE HE FORCED ME TO BRING THE CAR TO THE GARAGE TO FIND WHAT THE AIR LEAK WAS ABOUT. THE REPAIRMAN WOULD NOT LET ME LEAVE WITH THE CAR WITHOUT NEW TIRE AS HE WAS SURE I WOULD NOT MAKE IT DOWN THE HIGHWAY ALIVE! HIS ASSESSMENT WAS THEY CAR ALIGNMENT WAS SO TWISTED MUST HAVE BEEN THAT WAY OFF THE MANUFACTURING LINE. HE INSTALLED NEW TIRES AND TOLD ME TO CONTACT THE DEALER IMMEDIATELY. AFTER 4 ATTEMPTS, WITH FULL EXPLANATION I FINALLY SENT PICTURES AND A NOTE THAT I WOULD CALL THE NEWS MEDIA- THE TOOK THE CAR IN AND SAID I TWISTED IT IN A POT HOLE BUT THEY WOULD FIX IT! ITS BEEN 22 DAYS AND NOW THEY ADMIT A POTHOLE WOULD HAVE HAD TO HAVE BEEN A LARGE SINKHOLE TO HAVE TWISTED THE FRAME AND THEY ARE TRYING TO INSTALL PARTS TO MAKE IT RIGHT! I THINK IT SHOULD HAVE BEEN BUILT RIGHT IN THE FIRST PLACE- SHOULD HAVE BEEN TESTED BEFORE IT WAS SOLD TO NAME AND I SHOULD HAVE ONE THAT WAS BUILT RIGHT NOT A RIGGED AND FIXED ONE. I HAVE CALLED AND I HAVE WRITTEN DETROIT TO NO AVAIL, MY LIFE WAS IN DANGER AND I FEAR THE DEALER AND THAT PARTICULAR CAR. I WILL ATTACH PICTURES.