NHTSA Complaint #11088869 — 2012 NISSAN ROGUE

FAILING CVT (CONTINUOUSLY VARIABLE TRANSMISSION) MY DAUGHTER WAS DRIVING ON THE HIGHWAY AT AN APPROX. 65 MPH, HEADED BACK TO COLLEGE, WHEN HER 2012 ROGUE STOPPED ACCELERATING WHILE PUSHING ON THE GAS PEDDLE. THE CAR WOULD NOT REACT TO STEPPING ON THE GAS. IT WAS A DANGEROUS SITUATION IN HEAVY TRAFFIC, SO SHE PULLED TO SIDE OF THE ROAD. WHEN TRYING TO TAKE OFF AGAIN, IT JUST REVVED AS THOUGH IN NEUTRAL. SHE TURNED THE CAR OFF. AFTER TURNING THE CAR BACK ON, SHE WAS ABLE TO ACCELERATE VERY SLOWLY. REVVING SOUND CONTINUED THROUGHOUT ACCELERATION. SHE WAS ABLE TO GET TO HER DESTINATION. THE CAR WAS TAKEN TO LITHIA NISSAN IN EUGENE, OR ON APRIL 3, 2018. WE LIVE 108 MILES FROM THE DEALERSHIP. AS OF TODAY, APRIL 18, 2018, THE CAR IS STILL THERE! THE CVT PROBLEM WAS RECREATED AT NISSAN AND WE WERE TOLD A NEW TRANSMISSION WAS REQUIRED AT A COST OF $3000. THE WARRANTY ENDED AT 60K AND THE CAR HAS JUST UNDER 65K. I FILED A CASE WITH NISSAN USA. FOR SOME REASON THE DEALERSHIP DID NOT CAPTURE THE PROOF OF FAILURE INFORMATION. NISSAN USA THEN REQUIRED THE DEALERSHIP TO PROVIDE A "VIDEO" OF THE PROBLEM OCCURRING. BECAUSE THE DEALERSHIP HAS NOT BEEN ABLE TO CAPTURE THE CVT ISSUE ON VIDEO, NISSAN USA CLOSED THE CASE. I ASKED THEM NOT TO CLOSE THE CASE UNTIL THERE WAS A RESOLUTION. THEY TOLD ME WITHOUT THE VIDEO FOR REVIEW, THEY COULDN'T DO ANYTHING. THEY TOLD ME TO PAY THE $3000 FOR THE REPLACEMENT, OR CONTINUE TO DRIVE THE CAR UNTIL IT HAPPENS AGAIN, AND GET IT INTO A DEALERSHIP IMMEDIATELY SO THEY DOCUMENT THE PROBLEM WHILE IT'S HAPPENING! I TOLD THEM IT'S UNACCEPTABLE TO REQUIRE MY TEENAGE DAUGHTER TO DRIVE A CAR WE KNOW IS GOING TO FAIL, BUT CAN'T DETERMINE WHEN OR WHERE. THAT'S PUTTING HER IN DANGER. RESEARCH SHOWS THE CVT FAILURE IS A COMMON PROBLEM. TRANSMISSIONS SHOULDN'T GO OUT AT 65K! THIS IS OUR FIRST NISSAN, AND WE WILL NEVER BUY ANOTHER ONE. RECALL!