NHTSA Complaint #11088807 — 2017 HONDA CR-V

DRIVING HIGHWAY SPEED. SUDDENLY VEHICLE BEGINS TO VIOLENTLY HESITATE AND THEN SLOWS AND WILL NOT ACCELERATE (MORE THAN 10 MPH). INDICATORS READ THAT ALL SYSTEMS HAVE FAILED. PULLED OVER AND SHUT VEHICLE DOWN. WOULD NOT RESTART. CALLED EMERGENCY ROADSIDE ASSISTANCE FOR TOWING TO DEALERSHIP. WAS TOLD BY DEALER THAT HONDA STATED IT IS A COMMON ISSUE IN COLD WEATHER (I LIVE AND PURCHASED THE VEHICLE IN NORTHERN WI - LAME EXCUSE. WHEY SELL THEM HERE IF THEY DON'T WORK IN THE COLD). THE DEALERSHIP REPLACED THE FUEL INJECTORS AND VARIOUS OTHER ENGINE PARTS. I ALSO HAD TO HAVE THE SATELLITE RADIO RECEIVER REPLACED (IT BURNT OUT). THERE WAS FUEL IN THE ENGINE OIL. ALL THIS WITH LESS THAN 4,000 MILES ON THE 2017 HONDA CR-V. NO LONGER HAVE CONFIDENCE IN THE VEHICLE. IT RUNS NOW, BUT THE ENGINE IS MUCH LOUDER WITH A NOTICABLE CLICKING NOISE THAT WASN'T THERE WHEN I FIRST PURCHASED THE VEHICLE. I WAS PLANNING A MAIDEN VOYAGE FROM WI TO SEATTLE, WA (TO VISIT ELDERLY MOTHER WHO LIVES THERE) BUT LOST CONFIDENCE IN THE VEHICLE'S RELIABILITY. WHAT IS MY FIX FOR THIS? DEALERSHIP BALKED AT THE SUGGESTION OF REPLACING THE VEHICLE WITH ANOTHER ONE. OVERALL, I THINK THIS IS A DANGEROUS ISSUE TO HAVE AN AUTOMOBILE COMPLETELY FAIL IN TRAFFIC. LIMPING OFF THE ROADWAY AT A MAXIMUM POSSIBLE SPEED OF 10 MPH IN HIGHWAY TRAFFIC CONDITIONS IS A RECIPE FOR DISASTER AND THE MAKINGS FOR POSSIBLE FATAL CONSEQUENCES. HONDA SHOULD BE LOOKING SERIOUSLY INTO THIS ISSUE AND NOT MAKING LAME EXCUSES LIKE THIS HAPPENS TO THE CR-V IN COLD WEATHER ([XXX]). THEY SHOULD ALSO BE PROVIDING COMPENSATION TO OWNERS WHO PURCHASED THESE LEMONS IN GOOD FAITH EXPECTING THE DEPENDABILITY OF A BRAND NEW VEHICLE, PAYING (IN MY CASE) AT LEAST $29,000.00 FOR THAT EXPECTATION AND NOT ENDING UP WITH SOMETHING THAT DUMPS FUEL INTO THE ENGINE OIL AND THREATENS THE SAFETY OF ME AND MY (3) PASSENGERS AT THE TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5