NHTSA Complaint #11088717 — 2012 FORD MUSTANG POWER TRAIN

Complaint Details

ODI Number	11088717
Vehicle	2012 FORD MUSTANG
Component	POWER TRAIN
Date of Incident	April 12, 2018
Date Filed	April 17, 2018
Mileage	56,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

AFTER PUTTING THE VEHICLE IN DRIVE AND APPLICATION OF THE GAS PEDAL, THE TRANSMISSION WOULD FAIL TO ENGAGE FIRST GEAR. THIS OCCURRED INTERMITTENTLY AND OCCASIONALLY WHILE DRIVING. THE TRANSMISSION WOULD ALSO DOWNSHIFT TO FIRST WHILE DRIVING AT 35MPH. BROUGHT TO FORD AND THEY IDENTIFIED THE LEAD FRAME AND CONNECTOR AS FAULTY PARTS. FORD HAS A RECALL 16S19 THAT COVERS MY MUSTANG'S BUILD DATE AND LOCATION BUT SAID MY VIN WASN'T INCLUDED DESPITE THE EXACT SAME SYMPTOMS AND EXACT SAME PARTS IDENTIFIED BY A FORD TECHNICIAN THAT NEEDED TO BE REPLACED. FORD THE CUSTOMER SERVICE REFUSED TO COVER THE REPAIRS TO A DANGEROUS CONDITION.

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