NHTSA Complaint #11085166 — 2016 FORD EXPLORER

I WAS DRIVING ON I-94 EAST IN HARRISON TWP, MI ON 3/9/18. I WAS TRAVELING A 70 MPH. I HEARD SOMETHING AND SUDDENLY I AM SAW WHITE ALL AROUND ME LIKE A TUNNEL. AT THAT MOMENT I WAS STILL IN MY LANE. WITHIN SECONDS THE I HAD NO CONTROL OF MY VEHICLE AS THOUGH I HAD NO BRAKES OR STEERING. MY CAR VEERED LEFT HITTING THE CEMENT MEDIAN. THE CAR ROLLED ON ITS LEFT SIDE AND EVENTUALLY FLIPPED BACK UPRIGHT. THERE WERE NO OTHER VEHICLES IN THE ACCIDENT. MY DAUGHTER, 14, AND I WERE IN THE VEHICLE AND WERE TAKEN TO THE HOSPITAL FOR MINOR INJURIES. ON 3/8/18 MY VEHICLE WAS SERVICED AT THE FORD DEALER TO REPLACE A WHEEL BEARING. THE SERVICE MAN MADE A COMMENT ABOUT OUR TIRES WEARING QUICKLY AND SHREDDING. WE PREVIOUSLY REPLACED THEM AT 22,500 MILES. CURRENTLY MY VEHICLE HAD 58,000 MILES. THE VEHICLE WAS A TOTAL LOSS. I TRULY THINK THE ACCIDENT WAS DUE TO A DEFECT IN THE CAR. I CALLED FORD TO REPORT THE INCIDENT AND THEY REFUSED TO INVESTIGATE AND WOULDN'T EVEN SEND BE A LETTER STATING THEY WOULD NOT. THE INSURANCE COMPANY SAID THEY WILL NOT INVESTIGATE THE CAR BECAUSE I WAS THE ONLY VEHICLE SO IT WAS OBVIOUSLY MY FAULT. BOTH COMPANIES REFUSED TO INVESTIGATE. MY INJURIES WERE NOT SUBSTANSIAL ENOUGH FOR ANYONE TO TAKE NOTICE. I THOUGHT THAT IS WHY VEHICLES HAVE BLACK BOXES WERE INSTALLED. I AM FEARFUL 2016 EXPLORER OWNERS OR THE INNOCCENT BYSTANDERS ARE GOING BE HURT OR WORSE IF FORD DOESN'T TAKE THIS SERIOUSLY. I TRULY BELIEVE THE WHITE TUNNEL WAS THE SIDE AIR BAGS DEPLOYED.