NHTSA Complaint #11085162 — 2007 TOYOTA RAV4

OUR 2007 RAV4 IS CONSUMING/BURNING OIL AT AN EXTREME RATE. THERE IS NO OIL LEAKING FROM THE VEHICLE. WE ARE ADDING A QUART EVERY 2-3 WEEKS. WE HAD THE DEALERSHIP PERFORM THEIR "TEST" (THREE TIMES) WHEN THE RECALL CAME OUT OVER A YEAR AGO. AT THAT TIME WE WERE TOLD OUR VEHICLE DID NOT MEET THE CRITERIA TO BE COVERED UNDER THE RECALL. (RECORDS WILL SHOW THAT PRIOR TO THE RECALL EVEN COMING OUT, WE HAD TAKEN IT IN FOR EXCESSIVE OIL CONSUMPTION...SO WHEN THE RECALL CAME OUT WE HOPED IT WOULD TAKE CARE OF THE PROBLEM.) WE WERE SHOCKED WHEN WE WERE TOLD IT DIDN'T "QUALIFY". WE HAVE JUST CONTINUED ADDING OIL...THEN IN AUGUST OF 2017 WE SPENT NEARLY $2,800 TO HAVE REPAIRS DONE THAT WE HOPED WOULD TAKE CARE OF THE PROBLEM. TO OUR SURPRISE, THE OIL HAS BEEN DEPLETING AT AN EVEN FASTER RATE THAN BEFORE! SO WE TOOK IT BACK IN TO THE DEALERSHIP WHO PERFORMED THE OIL CONSUMPTION TEST DONE UNDER THE PRIOR RECALL, AND WERE TOLD IT FAILED MISERABLY THEN! WE UNDERSTAND THE RECALL PERIOD HAD EXPIRED, BUT THE VEHICLE STILL HAD UNDER 200,000 MILES ON IT WHEN IT FAILED. HOW DOES A VEHICLE GET RECALLED ONLY FOR A CERTAIN WINDOW OF TIME, WHEN WE WERE TOLD IT DOESN'T MEET THE CRITERIA - AND AFTER THAT WINDOW IS "CLOSED" THE VEHICLE FAILS THE TEST? WE ARE APPEALING TOYOTA'S DECISION NOT TO COVER THIS PROBLEM UNDER THE RECALL. WE HAVE BEEN LOYAL TOYOTA CUSTOMERS FOR DECADES AND REQUEST YOUR CONSIDERATION IN THIS MATTER.