NHTSA Complaint #11085144 — 2011 BUICK LACROSSE

THE TRANSMISSION,WITH APPROX 89,000 MILES BURNED UP WHILE I WAS ON A ROAD TRIP. I WAS 9 HOURS FROM MY HOME AND ALONE WITH A FULL CAR OF VACATION EQUIPMENT. I WAS ON INTERSTATE 24 IN NASHVILLE TENNESSEE. I PULLED OFF AND A SERVICE STATION CHECKED WHY THE ENGINE LIGHT WAS ON. THEY SAID THE CODES SHOWED TRANSMISSION PROBLEMS. I SHOULD TRY TO GET TO THE NEAREST BUICK DEALER, IN CLARKSVILLE TENNESSEE. THEY SAID IT WOULD MAKE IT. I WAS ALONE. THANK GOODNESS FOR ONSTAR. I HAD TO SPEND THE NIGHT IN CLARKSVILLE BECAUSE THE DEALERSHIP WAS CLOSED AND IT WAS GETTING DARK. THE CAR WAS BARELY MOVING BY NOW. IT WAS FRIGHTENING. I STAYED THE NIGHT AT A BAYMONT IN CLARKSVILLE AND WAS AT THE DEALERSHIP AT 6 30 AM. WAS PRAYING IT COULD BE FIXED AND I COULD CONTINUE ON MY WAS TO MILWAUKEE WITH MY BEAUTIFUL CAR, WHICH I HAD PUT SO MUCH EFFORT IN KEEPING IN GOOD RUNNING CONDITION. JUST BEFORE MY TRIP, I HAD REPLACED MY TIRES WITH BEAUTIFUL MICHELINS, AND SICK MY CAR HAD GONE INTO LIMP MODE TWICE, REPLACED THE THROTTLE BODY. EVERYTHING READY FOR A ROAD TRIP TO AMELIA ISLAND FROM MILWAUKEE. WYATT JOHNSON DEALERSHIP SAID THE TRANSMISSION WAS SHOT. 4500.00 TO FIX, AND WOULD TAKE A WEEK. I WAS STUCK. I HAD TO GET HOME 9 HOURS AWAY. I WOULD NEED A RENTAL TO DRIVE HOME, THEN DRIVE BACK THEN DRIVE HOME IF I WOULD HAVE THE NEW TRANSMISSION. I GAVE MY BEAUTIFUL CAR TO THEM FOR 1500.00. I BOUGHT ANOTHER 2015 LACROSSE. I HAD TO UNLOAD A FULL CAR INTO THE NEW ONE. EXTREMELY FRIGHTENING SITUATION. I NOW HAVE A 2015 BUICK LACROSSE WHICH I BOUGHT FOR 19,800. JUST SO SHOCKING THAT AN AMERICAN MADE TRANSMISSION WOULD BURN UP AT 89,000 MILES. THE CAR WAS IN MOTION, BUT IN SLOW TRAFFIC ON THE EXPRESSWAY IN NASHVILLE WHEN THE PROBLEM BEGAN. I WILL SEND COPIES OF ALL DOCUMENTS.