NHTSA Complaint #11695748 — 2011 BUICK LACROSSE

The contact owns a 2011 Buick Lacrosse. The contact stated that while attempting to use the defroster, the HVAC system was not working properly, and paper towels were used to wipe the inside and outside windshield. Additionally, the contact stated that while driving approximately 15 MPH or while slowing down to come to a stop, there was an abnormal creaking sound coming from the rear end of the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was advised to take the vehicle to the dealer to have the HVAC system reprogrammed. The vehicle was taken to a dealer; however, the HVAC system could not be reprogrammed. The vehicle was not repaired. The contact had not taken the vehicle to a dealer or mechanic to have the abnormal sound coming from the rear end diagnosed. The contact researched online and related the failures to NHTSA Campaign Number: 11V149000 (Visibility) and 20V764000 (Suspension); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.