NHTSA Complaint #11083794 — 2016 SUBARU FORESTER

BROKEN TRANSMISSION DUE TO BROKEN TRANSMISSION BELT AT 43,000 MILES. I WAS STOPPED AT A RED LIGHT, WHEN THE LIGHT TURNED GREEN I TOOK MY FOOT OFF THE BRAKE AND PUT MY FOOT ON THE ACCELERATOR. IMMEDIATELY, THERE WAS A HUGE BANG, AND MY CAR ROCKED BACK AND FORTH. I THOUGHT I HAD BEEN REAR ENDED BUT THERE WAS NOBODY BEHIND ME. MY CAR BEGIN TO ROLL BACKWARDS. I TRIED TO GET THE CAR TO DRIVE BY TURNING THE CAR OFF AND ON AND UTILIZED OTHER TECHNIQUES, BUT I WAS NOT ABLE TO DRIVE MY CAR. I CALLED FOR A TOW TRUCK AND HAD MY CAR TOWED TO THE LOCAL NAPLES DEVOE SUBARU DEALER. EIGHT DAYS LATER, THEY CONFIRMED MY SUSPICIONS. MY CAR HAD A BROKEN TRANSMISSION AT 43,000 MILES. THIS COULD'VE ENDED MUCH DIFFERENTLY HAD I BEEN DRIVING ON THE HIGHWAY. I NO LONGER BELIEVE MY SUBARU IS A SAFE VEHICLE. SUBARU HAS AGREED TO REPLACE THE TRANSMISSION SINCE THE CAR IS STILL UNDER WARRANTY. UNFORTUNATELY, THEY WANT TO REPLACE IT WITH A REMANUFACTURED TRANSMISSION RATHER THAN A NEW TRANSMISSION WHICH CARRIES A BETTER WARRANTY. BOTH SUBARU OF AMERICA AND DEVOE SUBARU IN NAPLES HAVE BEEN UNRESPONSIVE, DISMISSIVE, DISRESPECTFUL, AND UNINTERESTED IN FIXING MY CAR IN A TIMELY, PROFESSIONAL MANNER. I WILL NO LONGER OWN A SUBARU. 30+ YEARS OF OWNING CARS WITH MANY OF THEM EXCEEDING 200,000 MILES AND NEVER HAVE I BEEN IN A CAR THAT CARRIED THE RISK OF KILLING ME. IF MY TRANSMISSION BELT HAD BROKEN WHILE I WAS DRIVING 75 MILES AN HOUR ON THE HIGHWAY I MIGHT NOT BE HERE WRITING THIS REPORT. GET IT TOGETHER SUBARU, NOT FEELING THE LOVE!!