NHTSA Complaint #11083519 — 2015 RAM 2500

TRAVELING ON HIGHWAY 101 AT 65-70 MILES PER HOUR, ONE QUARTER OF THE WAY INTO A HARD LEFT HAND TURN, THE STEERING ROD TO THE RIGHT FRONT WHEEL CAME LOOSE WITHOUT ANY IMPACT OR ANY OTHER FORM OF ROAD HAZARD. THE THREADED END DISENGAGED FROM THE TURNBUCKLE NUT LEAVING ME WITH ABSOLUTELY NO STEERING. THE OUT OF CONTROL TRUCK TRAVELED INTO A TURN OUT, UP A HILL, AND INTO A DITCH. THE ANTI SKID #2 KICKED IN, REDUCING MY BRAKES, MAKING THE TERRAIN EVENTUALLY STOP THE TRUCK. IT WAS APPROXIMATELY 400 FEET OF TRAVEL AFTER LEAVING THE HIGHWAY. FIAT-CHRYSLER WAS CONTACTED (CAIR # [XXX]) AND THEY SENT AN INVESTIGATOR (BOSCH AUTOMOTIVE SERVICE SOLUTIONS) WHO TOOK PHOTOGRAPHS AND DOCUMENTATION AFTER VIEWING THE TRUCK. I WAS NOT ALLOWED TO REVIEW THE REPORT. THEN, FIAT-CHRYSLER RESPECTFULLY DECLINED ANY ASSISTANCE ASSOCIATED WITH THIS MATTER. I HAVE BEEN INFORMED THAT ALTHOUGH THE PARTS INVOLVED WERE UNDER WARRANTY, MY WARRANTY HAS BEEN VOIDED WITH NO EXPLANATION. THEY SUGGESTED I TURN IT OVER TO MY INSURANCE CARRIER, WHICH HAS ALSO DECLINED TO COVER THE DAMAGES. AS OF TODAY, APRIL 5 2018, MY TRUCK STILL SITS AT SPORTS CHRYSLER JEEP DODGE, AS NO ENTITY HAS ASSUMED RESPONSIBILITY OR AIDED ME IN ANY WAY IN FIXING THE TRUCK OR EXPLAINING THE CAUSE OF THE FAILURE. *DSY SEE ALSO ODI 11053917. *DSY *CN *DT *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 10/17/18*JB UPDATE 10/9/18 *DT *TR UPDATED 10/31/18*JB *BF *JB