NHTSA Complaint #11083452 — 2012 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11083452
Vehicle 2012 CHEVROLET CRUZE
Component ENGINE
Date of Incident
Date Filed
Mileage 45,640 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

ENGINE COOLANT STENCH AND LOSS OF COOLANT SINCE DAY ONE! I NOW HAVE JUST OVER 45,600 MILES AND PER THE DEALER A NEED A TEMP SENSOR HOUSING AND THERMOSTAT. WHILE DRIVING I GOT A MESSAGE ON THE DASH READING "AC OFF DUE TO HIGH ENGINE TEMP" AND THE COOLANT TEMP READ - - - AND THE NEEDLE ON THE TEMP GAUGE DROPPED TO LOW FROM A PRIOR MIDWAY POINT AND COOLANT TEMP OF 218 DEGREES. BACK IN 2014 I SUDDENLY HAD BLACK SMOKE COMING FROM TAILPIPE AND THE "DEALER REPLACED THE WATER PUMP ASSEMBLY WITH NEW BASE AND THERMOSTAT." I ALSO HAD A "SERVICE STABILITRAC" NOTICE AND SUDDEN LOSS OF POWER WHILE DRIVING BACK IN 2015 AND THE DEALER SAID THEY COULDN'T DUPLICATE THE ISSUE BUT THAT I NEEDED A NEW COIL PACK WHICH I HAD TO PAY FOR AND REPAIR ON MY OWN EVEN THOUGH CAR WAS STILL UNDER WARRANTY!! THIS VEHICLE HAS SMELLED LIKE ANTIFREEZE SINCE THE DAY I BOUGHT IT, BRAND NEW, FROM THE DEALER THAT WAS PERFORMING ALL THE SERVICES. IN ADDITION, THE BACK WINDOW LEAKED FROM DAY ONE AND I HAD 2" OF STANDING WATER IN MY TRUNK AND I HAD TO PAY, OUT OF MY OWN POCKET!!, TO REPLACE THE REAR WINDOW = TWICE!!! THIS CAR IS A PIECE OF JUNK AND HAS BEEN NOTHING BUT PROBLEMS AND THE DEALER HAS FORCED ME TO DO REPAIRS THAT SHOULD HAVE BEEN COVERED BY THE WARRANTY. I AM SICK AND TIRED OF THE STENCH OF ANTIFREEZE AND THE FACT THAT I NOW HAVE TO REPAIR THE THERMOSTAT HOUSING AND THERMOSTAT DUE TO ENGINE OVERHEATING!!!

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