NHTSA Complaint #11083296 — 2016 CHEVROLET CAMARO

2016 CAMARO 2LT RS WOULD NOT START 11.23.2017. AFTER CHECKING THE BATTERY COMPARTMENT, WATER WAS FOUND BELOW THE TRUNK DECK LID. DRIED THE AREA OUT AND WAS ABLE TO JUMP START VEHICLE. DROVE 29 MILES AND AS I NEARED MY DESTINATION, YOU COULD SMELL SMOKE. OPENED UP THE TRUNK AND FOUND SMOKE PLUS MELTED AND SINGED FUSES THAT POTENTIALLY COULD HAVE CAUGHT FIRE. VEHICLE TOWED TO CAPITAL AUTO GROUP 11.24.17. ADVISED DEALER THAT WE WOULD ESCALATE DUE TO SAFETY CONCERNS, BUT AUTHORIZED REPAIRS. DEALERSHIP LATER SAID THEY REVIEWED WITH GM AND IT DID NOT QUALIFY FOR GM CUSTOMER GOODWILL PROGRAM. THEY REPAIRED THE WIRING AND THEN CONCLUDED THAT THE WATER LEAK WAS CAUSED BY A DEFECTIVE TRUNK SEAL. REPAIRS WERE COMPLETED 12.26.2017. ASKED THE MANAGER TO RETURN OUR CALL, WHICH NEVER HAPPENED. ON 1.30.2018, WE CALLED GM AND OPENED A CASE WITH THEM. GM ADVISED THAT THE DEALERSHIP DID NOT FOLLOW PROTOCOL AND GM HAS NO RECORD OF THE DEALERSHIP NOTIFYING THEM THE VEHICLE FUSES WERE MELTED. ON 3.7.2018, CHECKED STATUS OF CLAIM WITH GM AND FOUND THAT THEY CLOSED THE CASE. THEY STATED THAT WHEN THEY CALLED THE DEALERSHIP, THEY WERE TOLD THE REPAIRS HAD BEEN COMPLETED, SO NO FURTHER INVESTIGATION WOULD WAS NEEDED. I ASKED MORE THAN ONCE IF THEY WERE NOT CONCERNED WITH VEHICLE SAFETY AND CARS POTENTIALLY CATCHING FIRE. THEY STATED THAT THE REPAIRS HAD BEEN COMPLETED AND THEY WERE NOT INVESTIGATING FURTHER, EVEN THOUGH CAPITOL AUTO GROUP DID NOT FOLLOW GM PROTOCOL ON A SAFETY ISSUE. I EVEN STATED 'SO YOU ARE GOING TO WAIT FOR VEHICLES TO CATCH FIRE BEFORE THIS IS A SAFETY CONCERN FOR GM' AND RECEIVED THE SAME RESPONSE. I LET THEM KNOW THAT A CLAIM WOULD BE FILED WITH NHTSA SO THIS COULD BE INVESTIGATED. VEHICLE WAS PURCHASED 01.19.16 AND WAS LESS THAN TWO YEARS OLD WHEN THIS OCCURRED. CUSTOMER RETAINED MELTED FUSES, PHOTOS DEALERSHIP PROVIDED AND THE REPAIR RECEIPTS.