NHTSA Complaint #11082650 — 2015 KIA OPTIMA

I HAVE A 2015 KIA OPTIMA THAT COMPLETELY DIED ON ME ON 4/1/18. WE WERE WAITING TO TURN INTO A BUSINESS PARKING LOT AND THE ENGINE JUST SHUT OFF IN THE TURNING LANE. WE TRIED JUMPING IT AND IT DID NOTHING. IT WAS TOWED TO THE DEALERSHIP THE NEXT DAY AND BEFORE THEY EVEN LOOKED AT IT, THEY WERE SAYING THE ENGINE PROBABLY SEIZED AND SAID WE NEED TO GET OUR OIL CHANGE RECORDS TOGETHER BECAUSE WE NEEDED A NEW ENGINE. THEY PROCEEDED TO TRY AND BLAME IT ON US AS WE DID NOT GO TO THE DEALERSHIP TO HAVE THE OIL CHANGED. WHO WOULD THINK TO SAVE OIL CHANGE RECORDS?! WE'VE OWNED MANY DIFFERENT CARS AND NEVER HAD TO DO THIS OR EVER HAD OUR ENGINE SEIZE. KIA WILL MOST LIKELY REFUSE TO REPLACE THE ENGINE, EVEN THOUGH IT IS STILL UNDER WARRANTY. TO REPLACE THE ENGINE, WE WERE TOLD IT WOULD COST $7,000 AND POSSIBLY TAKE UP TO A MONTH TO COMPLETE. I STILL OWE MONEY ON THIS CAR AND CAN'T DO ANYTHING WITH IT. SINCE WE'RE A ONE CAR FAMILY, WE WERE FORCED TO GO OUT AND BUY ANOTHER CAR LAST NIGHT. I'M DISGUSTED WITH HOW WE WERE TREATED AND WILL NEVER BUY ANOTHER KIA AGAIN. THEY SHOULD BE PAYING OFF MY LOAN BECAUSE THEY WERE WELL AWARE OF THE ENGINE ISSUES IN THE 2011-2014 OPTIMAS, AND STILL SOLD US A CAR THAT WAS POSSIBLY DEFECTIVE.