NHTSA Complaint #11082607 — 2012 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11082607
Vehicle 2012 FORD FOCUS
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 130,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I HAVE TAKEN MY CAR IN 7 TIMES FOR TRANSMISSION ISSUES AND MALFUNCTIONS ALWAYS WHILE DRIVING ON HIGHWAY! THANKFULLY I PURCHASED EXTENDED WARRANTY BUT IT EXPIRED. NOW I AM BACK AT THE DEALERSHIP FOR THE 8TH TIME AND THEY WANT TO CHARGE ME $2100.00 TO FIX A PROBLEM THAT WAS NEVER REALLY FIXED TO START WITH! NOW I AM HAVING STEERING PROBLEMS! THE STEERING JUST GOES OUT WHILE DRIVING ON THE HIGHWAY AND IN CITY. THE FACT THAT THE STEERING JUST STOPS WORKING IS EXTREMELY DANGEROUS IT HAS PUT ME IN VERY HAZARDOUS SITUATIONS! THIS IS THE SECOND TIME THE STEERING HAS GONE OUT WHILE DRIVING! I HAVE TO PULL OVER AND SHUT CAR OFF FOR 10MINUTES BEFORE RESTARTING. MY WIFE HAD THE KIDS IN THE CAR WITH HER HEADING TO THE STORE AND IT WENT OUT AND SHE HAD NO CLUE WHAT TO DO AND NOT STRONG ENOUGH TO FORCE THE WHEEL TO GET THE CAR OFF THE ROAD SO SHE WAS LEFT SITTING IN THE MIDDLE OF THE HIGHWAY WITH THE KIDS UNTIL THE STEERING WOULD WORK AGAIN. ITS DISGUSTING THAT FORD REFUSES TO FIX THESE PROBLEMS SINCE THEY ARE EXTREMELY DANGEROUS!

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