NHTSA Complaint #11082211 — 2018 CHEVROLET SILVERADO 2500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11082211
Vehicle	2018 CHEVROLET SILVERADO 2500
Component	ELECTRICAL SYSTEM
Date of Incident	January 27, 2018
Date Filed	March 30, 2018
Mileage	374 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

VEHICLE INTERMITTENTLY WILL NOT START. DIC DISPLAYS SERVICE MESSAGES FOR POWER STEERING, STABILITRAK, AND TRAILERING. WILL NOT START USING THE KEY OR REMOTELY USING GM APP OR WITH KEY FOB. DEALER HAS ATTEMPTED TO FIX MULTIPLE TIMES AND CAN'T LOCATE THE PROBLEM. GM REFUSES TO ACKNOWLEDGE THAT A PROBLEM EXISTS EVEN THOUGH I HAVE PROVIDED MULTIPLE VIDEOS DOCUMENTING THE NON-START CONDITION. THIS HAS OCCURRED >6 TIMES IN 2 MONTHS. EACH TIME UNDER DIFFERENT CONDITIONS - HOT VS COLD, AFTER A SHORT DRIVE AND AFTER A LONG DRIVE. FIRST OCCURRED ON JAN 27, 2018 AND HAS HAPPENED APPROXIMATELY ONCE A WEEK SINCE THEN.

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