NHTSA Complaint #11081344 — 2017 DODGE DURANGO ELECTRICAL SYSTEM

Complaint Details

ODI Number	11081344
Vehicle	2017 DODGE DURANGO
Component	ELECTRICAL SYSTEM
Date of Incident	March 23, 2018
Date Filed	March 26, 2018
Mileage	4,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

AFTER DRIVING HOME (APPROXIMATELY 25 MINUTES OF DRIVING), WHEN WE PUSHED THE BUTTON TO TURN OFF THE CAR, IT STAYED ON "RUN". WE PUSHED IT AGAIN, AND THE CAR TURNED OFF. AFTER OPENING THE DOOR, THE RADIO AND LIGHTS STAYED ON. EVEN AFTER CLOSING AND LOCKING THE CAR, THE RADIO STAYED PLAYING. AFTER SEARCHING THE HANDBOOK AND GOOGLING, WE DETERMINED THAT THE ONLY WAY TO GET IT TO TURN OFF WAS TO DISCONNECT THE BATTERY. THIS HAS HAPPENED TWICE MORE, WITH JUST THE CAR STAYING ON "RUN" AFTER PUSHING THE BUTTON, BUT AFTER PRESSING IT A COUPLE MORE TIMES, THE CAR AND RADIO TURNED OFF. AFTER CONTACTING THE DEALERSHIP, WE WERE TOLD THAT THEY HAVEN'T HEARD OF THIS HAPPENING. *TT *CN *JS

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