NHTSA Complaint #11081067 — 2011 BMW 328I

BMW RECALL. MY CAR WAS IN THE PARKING LOT OF MY EMPLOYMENT. I WENT OUT TO MY CAR - THE ENTIRE INSIDE OF THE CAR WAS FILLED WITH SMOKE AND SOOT. THE PASSENGER SIDE DASHBOARD, UNDER THE GLOVE BOX AND THE GLOVE BOX HAD MELTED ONTO THE FLOOR BOARD. ALSO BURNING THE CARPET AND PASSENGER DOOR PANEL. I CALLED BMW OF AMERICAN ON WED. 3/21/18 AND FILED A FORM REGARDING THE RECALL AND WHAT TO DO. THEY STATED SOMEONE WOULD CONTACT ME BETWEEN 24 AND 48 HOURS - IT IS 3/23/18 AND NO ONE HAS CONTACTED ME. I CALLED THE 800-831-1117 BMW CUSTOMER SERVICE NUMBER AND WAS ON HOLDING WAITING FOR SOMEONE TO PICK UP THE PHONE FOR 63 MINUTES. I DO NOT KNOW WHAT TO DO BUT I NEED YOUR HELP PLEASE. - (RECALL RELATED INCIDENT) TS