NHTSA Complaint #11081066 — 2011 GMC TERRAIN

CATALYTIC CONVERTER RECALL. I HAVE HAD AN ISSUE MY 2011 GMC TERRAIN FOR ABOUT A 7 MONTHS NOW. BACK IN NOVEMBER OF 2017, SO I HAVE HAD A PROBLEM WITH MY CAR FOR ABOUT A MONTH AND A HALF AT THAT TIME, I TOOK MY TERRAIN IN FOR A REGULARLY SECHEDUALED OIL CHANGE. WHILE GETTING MY OIL CHANGED I ASKED IF THEY COULD LOOK AT MY CAR TO SEE WHAT THE PROBLEM WAS. THEY SAID I HAD A LEAK IN MY EXHAUST AND THAT MY CATALYTIC CONVERTER WAS BROKEN. I WAS LOOKING UP PRICES TO GET THE CATALYTIC CONVERTER CHANGED AND SAW THERE WAS A RECALL FOR IT AND CALLED MY LOCAL CHEVY DEALERSHIP TO FIND OUT MORE. I AM NOW AT 123000 MILES, SO THE DEALERSHIP TOLD ME THAT I WAS OVER THE ALLOWED MILES OF 120,000. I SWITCHED P.O. BOXES AND NEVER RECEIVED A LETTER LETTING ME KNOW ABOUT THE RECALL. I DO HAVE THE PAPER SAYING THAT THE CATALYTIC CONVERTER IS BROKEN AND AT THE TIME I HAD 119,856 MILES WHICH IS JUST UNDER THE 120,000 MILE MARK, AND THAT WAS AFTER ABOUT A MONTH AND A HALF OF ISSUE WITH MY TERRAIN. I WANTED TO KNOW IF YOU WOULD HONOR THE RECALL SINCE I HAVE THE DOCUMENT STATING I WASN'T AT 120,000 MILES AND THAT THE CATALYTIC CONVERTER WAS BROKEN, THE DOCUMENT IS INCLUDED IN THE PICTURE BELOW.