NHTSA Complaint #11081039 — 2008 TOYOTA PRIUS

MY MOTHER HAS A 2008 PRIUS THAT HAS TWO SERIOUS ISSUES THAT TOYOTA HAS ACKNOWLEDGED AND EVEN OFFERED TO FIX UNDER WHAT THEY CALL A SUPPORT PROGRAM. SOUNDS GREAT RIGHT? HERE'S THE PROBLEM. 1. SHE NEVER RECEIVED A LETTER NOTIFYING HER OF THE PROBLEM AND THAT IT NEEDED TO BE FIXED (AND ONLY NOW THAT THE ISSUES HAVE BECOME HER ISSUES IS SHE AWARE THERE WAS A RECALL AND 2. TOYOTA SET A TIME FRAME TO FIX THESE ISSUES WHICH SHE IS NOW PAST. AGAIN, SOUNDS LIKE THEY TRIED TO DO THE RIGHT THING? THE FIRST ISSUE IS AN INTERNAL LEAK CAUSING HER BRAKE BOOSTER TO MALFUNCTION (WHICH IS A TOYOTA ISSUE, NOT AN AGE OR WEAR AND TEAR ISSUE) AND THE SECOND ISSUE IS THAT THERE ARE NO LIGHTS ON HER DASH BOARD(COMBINATION METER) WHICH MEANS THAT FOR A PRIUS, THERE IS NO WAY TO TELL YOUR SPEED OR GAS LEVELS. SO TAKE THAT IN. SHE HAS A CAR, THAT HAS TWO MAJOR ISSUES, ONE OF WHICH TOYOTA FIXED UP UNTIL DEC OF 2017 AND THE OTHER DEC OF 2016 AND ARE CAUSED BY FAULTY PARTS AND LABOR BY TOYOTA, AND THEY WILL NO LONGER FIX THESE. THE BREAK ISSUE COST $2400 AND THE DASH $800. FOR AN ISSUE THAT IS CAUSED BY TOYOTA NOT THE DRIVER OR WEAR AND TEAR AND IS A SERIOUS SAFETY ISSUE. THIS IS THE KIND OF COMPANY TOYOTA REALLY IS. SEVERAL YEARS AGO MY MOM RECEIVED ABOUT 14 LETTERS STATING SHE NEEDED TO COME IN AND REPLACE HER FLOOR MATTS BECAUSE THEY WERE PART OF A RECALL. FLOOR MATS! SHE'S RECEIVED RECALL ISSUES ON HER DOOR LOCK AMONG OTHER THINGS THAT SHE PROMPTLY HAD FIXED. SHE TOOK HER CAR TO THE TOYOTA DEALERSHIP MANY TIMES AND NO ONE EVER MENTIONED THESE ISSUES OR "SUPPORT PROGRAMS". BUT BREAKS AND DASHBOARDS AREN'T AS IMPORTANT AS FLOOR MATS OR DOOR LOCKS. I WOULD LOVE FOR TOYOTA TO EXPLAIN TO ME AND EVERYONE ELSE, HOW SOMETHING THEY ACKNOWLEDGE IS A TOYOTA ISSUE, HAS AN EXPIRATION DATE TO GET FIXED BY THEM.