NHTSA Complaint #11668556 — 2008 TOYOTA PRIUS

Incident Summary: While relocating from northern to southern Alabama, I experienced a sudden and concerning failure in the vehicle’s braking system. While driving, multiple dashboard warning indicators were triggered simultaneously, including: •Brake warning light •ABS light •VSC (Vehicle Stability Control) light •Additional system fault alerts This happened unexpectedly and severely impacted my ability to drive the vehicle safely. Given the nature of these warnings and the critical systems they pertain to, I immediately took the vehicle to a certified Toyota dealership for diagnostics and repair. Following inspection, I was informed that the ABS actuator and related components had failed and would require replacement at an estimated cost of nearly $3,000. I was further advised that while this issue had been part of a previous recall or customer support program, that program is no longer active. Rationale for Cost Coverage Request: 1) Known Safety Issue: This ABS/VSC failure aligns with prior technical service bulletins and recall actions issued by Toyota for Prius models of this era. The abrupt system failure while driving raises significant safety concerns. 2) Purchased from Certified Dealership: The vehicle was purchased from an authorized Toyota dealership. I trusted that all known recall issues would have been properly addressed prior to sale. 3) Recall Program Timing & Fairness: The original recall or warranty enhancement was tied to a timeframe or mileage limit, but given that this issue has not been resolved and is now manifesting as a serious failure, I believe an exception should be made—especially since it was known to affect vehicles like mine. 4) Customer Loyalty and Safety Assurance: I have maintained this vehicle responsibly and expect Toyota, as a brand committed to quality and safety, to assist with this issue in good faith. Request: I respectfully request that Toyota cover the full cost of diagnosing and repairing the ABS system issue.