NHTSA Complaint #11080687 — 2014 CHEVROLET CAPTIVA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11080687
Vehicle	2014 CHEVROLET CAPTIVA
Component	ELECTRICAL SYSTEM
Date of Incident	September 21, 2017
Date Filed	March 21, 2018
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. ON SEVERAL OCCASIONS, THE KEY SEIZED IN THE IGNITION AND WAS UNABLE TO BE REMOVED. THE VEHICLE WAS TAKEN TO ROTOLO CHEVROLET (16666 S HIGHLAND AVE, FONTANA, CA 92336, (909) 822-1111), BUT THE MECHANIC WAS UNABLE TO REMOVE THE KEY. THE CONTACT WAS ALSO INFORMED THAT THERE WAS AN ERROR IN COMMUNICATION BETWEEN THE IGNITION AND THE GEAR SHIFT LEVER'S POSITION. AFTER A WHILE OF MANEUVERING THE GEAR SHIFTER FROM PARK TO DRIVE AND THEN BACK TO PARK, THE CONTACT WAS ABLE TO REMOVE THE KEY FROM THE IGNITION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

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