NHTSA Complaint #11080373 — 2013 FORD FUSION

ENGINE CYLINDER HEAD RECALL: THE RECALL CAME OUT EARLY IN 2017 STATING THAT THE CYLINDER HEAD MAY CRACK CAUSING AN OIL LEAK THAT MAY RESULT IN A FIRE IN THE ENGINE COMPARTMENT. THE RECOMMENDATION WAS TO KEEP COOLANT LEVEL PROPERLY MAINTAINED WHICH WAS DONE, HOWEVER, THE COOLANT KEPT DISAPPEARING AND GOING INSIDE THE ENGINE FOR ABOUT A YEAR. THE ENGINE FAILED JAN 20, 2018 BEFORE A RESOLUTION BY FORD COULD BE FOUND. I WAS DRIVING DOWN THE ROAD AND IT JUST STOPPED RUNNING AND WOULD NOT START AGAIN. I WAS ABLE TO COAST OFF THE SIDE OF THE ROAD. THE CAR WAS TOWED TO A FORD DEALERSHIP IN FAYETTE, AL WHERE IT HAS REMAINED FOR TWO MONTHS. I HAVE BEEN GIVEN THE RUNAROUND BY FORD MOTOR COMPANY UNTIL TODAY WHEN THEY TOLD ME THEY COULD NOT MEET MY EXPECTATIONS AND REFERRED ME BACK TO THE LOCAL DEALER. THE LOCAL DEALER OFFERED TO SELL ME A USED ENGINE FOR $4000 WHICH I REFUSED TO PURCHASE. MY EXPECTATION IS FOR FORD MOTOR COMPANY TO PAY FOR INVESTIGATION OF THE PROBLEM WITH MY CAR WHICH THEY HAVE FAILED TO DO. I WANT THEM TO REPAIR MY ENGINE IF THIS RECALL HAD ANYTHING TO DO WITH THE FAILURE, WHICH I BELIEVE IT HAS. COOLANT IS NOT SUPPOSED TO LEAK INTO THE ENGINE AND I BELIEVE THE DAMAGE CAUSED BY THIS EVENT HAS CAUSED THE FAILURE. THEY HAVE LEFT ME WITHOUT A VEHICLE, WHICH I STILL OWE ALMOST $10,000 ON, AND REFUSE TO DO ANYTHING AT ALL.