NHTSA Complaint #11080102 — 2018 CHEVROLET EQUINOX

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11080102
Vehicle	2018 CHEVROLET EQUINOX
Component	EXTERIOR LIGHTING
Date of Incident	March 15, 2018
Date Filed	March 19, 2018
Mileage	4,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

2018 EQUINOX LCD SCREEN GETS STUCK IN BRIGHT MODE. UPON INITIATION OF THE BACKUP CAMERA THE LCD STAYS BRIGHT FOR AS LONG AS THE VEHICLE IS RUNNING. NIGHTTIME DRIVING IS EXTREMELY UNCOMFORTABLE. IF THE RADIO IS RESET (HOLD DOWN HOME AND FAST FORWARD, OR TURNING OFF VEHICLE FOR THE PERIOD OF TIME IT TAKES TO COMPLETELY SHUT DOWN RADIO) IT WILL STAY IN THE PROPER DIM SETTING UNTIL THE BACKUP CAMERA IS INITIATED AGAIN. I HAVE TESTED THIS ON SEVERAL 2018 EQUINOX CARS AND FOUND THIS TO BE A MALFUNCTION. MUST VIEW PROBLEM AT NIGHT TO SEE HAZARD. I HAD A SERVICE CALL TO MARK PORTER CHEVROLET, POMEROY, OH, AND THEY ACKNOWLEDGED THE PROBLEM AND INSTRUCTED ME TO WAIT FOR A FIX FROM CHEVROLET ITSELF.

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Other EXTERIOR LIGHTING Complaints

#11428176 — August 7, 2021 — After being in a severe accident w/ another 2018 equinox I purchased a used 2018 equinox w/ 10k miles on it . saved ...

#11297165 — January 4, 2020 — THE NAVIGATION SCREEN IS WAY TOO BRIGHT AT NIGHT, MAKING DRIVING DIFFICULT AND DISTRACTING. WHEN THE CAR IS STARTED A...

#11230836 — July 10, 2019 — USING NAVIGATION WITH PHONE THROUGH INFOTAINMENT DISPLAY CAN SWITCH TO BLINDING BRIGHTNESS AT NIGHT. USING PHONE NAV...

#11092055 — May 5, 2018 — THE 7 INCH INFOTAINMENT SCREEN DOES NOT RESPOND TO THE LIGHT DIMMER DIAL, REMAINING AT FULL, BLINDING DAYTIME BRIGHTN...

#11053645 — December 9, 2017 — VEHICLE INFOTAINMENT SYSTEM SCREEN IS EXTREMELY BRIGHT. ESPECIALLY IN CELL PHONE SCREEN PROJECTION MODE. NIGHT TIME D...

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