NHTSA Complaint #11230836 — 2018 CHEVROLET EQUINOX

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11230836
Vehicle	2018 CHEVROLET EQUINOX
Component	VISIBILITY/WIPER
Date of Incident	February 9, 2019
Date Filed	July 10, 2019
Mileage	6,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

USING NAVIGATION WITH PHONE THROUGH INFOTAINMENT DISPLAY CAN SWITCH TO BLINDING BRIGHTNESS AT NIGHT. USING PHONE NAVIGATION (BOTH GOOGLE MAPS AND WAZE) AT NIGHT WILL START WITH NORMAL BRIGHTNESS WHICH CAN BE CONTROLLED BY THE DIMMING KNOB. IF A PHONE CALL OR TEXT IS RECEIVED THE DISPLAY GOES TO FULL BRIGHTNESS AND CANNOT BE DIMMED THIS CAUSED ME TO SWERVE OFF OF THE ROAD IT WAS SO BLINDING THE CONDITION CAN ALSO BE SIMULATED BY ENGAGING THE BACKUP CAMERA AT NIGHT THIS WAS REPORTED TO MY DEALER OVER A YEAR AGO IN THE CASE OF THE PHONE CALL THE VEHICLE WAS MOVING THIS PROBLEM HAS BEEN MENTIONED ON MULTIPLE FORUMS SO I BELIEVE THIS IS RELATED TO THE SOFTWARE AND NOT AN ISOLATED INCIDENT

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