NHTSA Complaint #11079069 — 2011 GMC ACADIA

TL* THE CONTACT OWNS A 2011 GMC ACADIA. WHILE THE ELECTRIC REAR LIFTGATE DOOR WAS OPENING, THE POWER ASSIST CYLINDERS FAILED AND CAUSED THE DOOR TO UNEXPECTEDLY SLAM SHUT. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V4150000 (STRUCTURE) TO PROVENT THE FAILURE FROM OCCURRING. NO FURTHER INFORMATION WAS AVAILABLE. THE LOCAL DEALER (WHEELER CHEVROLET IN HINTON, OK) AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.