NHTSA Complaint #10480894 — 2011 GMC ACADIA

TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT AFTER HAVING THE WINDSHIELD REPLACED, SHE NOTICED A BURNING SMELL BEING EMITTED FROM AN UNKNOWN SOURCE. IT WAS LATER DISCOVERED THAT THE LUGGAGE RACK WAS ALLOWING WATER TO ENTER THE VEHICLE WHICH REACHED THE ELECTRONICS THROUGH THE REAR VIEW MIRROR. AS A RESULT, ALL OF THE ELECTRICAL COMPONENTS THAT WERE CONNECTED TO THE REAR VIEW MIRROR, INCLUDING THE ONSTAR SYSTEM AND THE RADIO, FAILED TO FUNCTION CORRECTLY. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 32,000. THE VIN WAS NOT AVAILABLE.