NHTSA Complaint #11079041 — 2017 FORD FUSION

WINDSHIELD WIPERS CHATTER ACROSS WINDOW WHEN IT'S RAINING. THE CHATTER GETS SO BAD THAT THEY SKIP ACROSS THE WINDOW NOT CLEARING THE WINDOW COMPLETELY HITTING THE POST ON THE LEFT SIDE. THEN WHEN THEY ARE IN AN UPRIGHT POSITION THEY WILL STOP AND MAKE A LOUD SCRAPPING SOUND. THEY HAVE CHATTERED SO BAD THAT THEY HAVE ACTUALLY STOPED FUNCTIONING IN THE RAIN LEAVING NO VISIBILITY FOR DRIVING. THIS WAS ON THE FREEWAY CAUSING A DANGEROUS SITUATION. THE CAR HAS BEEN TAKEN INTO THE LOCAL FORD DEALERSHIP 4 TIMES. 1 TIME AFTER WE PURCHASED THE CAR, APPROXIMATELY 800 MILES, AND WE WERE TOLD THE WIPERS WERE JUST DIRTY. BETWEEN THIS VISIT AND THE NEXT 3 WE HAD TO PURCHASE REPLACEMENT WIPERS AT 6,000 MILES AS THE WIPERS WERE NOT PROPERLY CLEARING THE WINDOW, BUT THEY WERE ALSO CAUSING CHATTER. . HOWEVER, THE OLD WIPERS APPEARED BRAND NEW. DURING THE NEXT 3 VISITS TO THE LOCAL FORD DEALERSHIP IN EUREKA CA WE WERE TOLD NOTHING WAS WRONG, BUT THEY APPLIED RAINEX OR A SIMILAR PRODUCT. THE WINDOW WAS "CLEANED". LASTLY THE WINDSHIELD WIPERS WERE REPLACED. THEY ALSO APPEARED BRAND NEW. UPON TALKING TO THE SERVICE REP WE WERE TOLD THAT THE WIPERS ON OUR FORD FUSION WERE NOT PROPERLY DESIGNED FOR OUR FORD FUSION AND THEY WERE FACTORY WIPERS. HE ALSO STATED THAT SEVERAL OF THE SERVICE TECHS HAVE FUSIONS AND THEY HAVE HAD SIMILAR SITUATIONS. WE HAVE HAD THIS SET OF WIPERS ON FOR SEVERAL WEEKS AND ALREADY RUNNING INTO PROBLEMS. I SHOULDN'T BE AFRAID TO DRIVE MY CAR BECAUSE I REALLY LIKE IT. HOWEVER, I CAN'T JEOPARDIZE THE LIVES OF MY GRANDCHILDREN, OTHERS AND MYSELF. PLEASE HELP MISS MIMI